How much are late fees?
Late fees vary depending on the property, please see your lease. If you are going to be
late, please contact your Property Manager. Otherwise, Fireside Property Management is
required to begin multiple actions to collect rent, which will incur more fees as well as
the possibility of eviction. We don’t want to evict you anymore than you want to be evicted.
So please, work with us if things get difficult.
Why are you charging for serving a 3 Day Notice?
Due to your not paying rent, we incur a lot of extra expense and time in delivering these
What is a 3 Day Notice?
A 3 Day Notice is a legal notice that rent is past due and that we can begin the eviction
process. If you get such a notice, please contact our office immediately to either correct
an error on our part, or to make an acceptable agreement to pay the rent in full.
Can I split my rent payment?
Yes, we can accept a partial payment but keep in mind that any late rent payment will incur
a late fee regardless of partial payments made. If you are late or expect to be late, the
best thing to do is to contact your Property Manager. Communication at this point is the
key. You can contact us at 408-386-5486.
Can I pay my rent thru auto-pay?
Absolutely. Acceptable forms of rent payment are personal checks, Cashier’s Checks or Money
Orders. You will be sent a link to set your Tenant Portal for the payment of rent
electronically. Checks and online payments are a privilege and the privilege will be revoked
if your check or online payment is rejected by your banking institution.
How many keys do I get?
Fireside will supply two keys per home. If you want to have additional keys made, you may do
so at your own expense.
Do we have full access to the community/HOA services as a tenant?
Yes. You’ll enjoy the same benefits as the owner of the property would.
Who pays the HOA fees?
The property owner pays the Homeowners Association dues. However, it is very common for the
Homeowners Association to send statements and other important notices to the rental address.
If you receive such notices, please forward them to our office immediately.
I don’t want the owner to come in and do inspections.
With proper notice, both the property owner and Fireside Property Management have the right
to view the property. The owner will have to make arrangements through us to view the
property and we will accompany them. You will get, at a minimum, 24 hour notice of any such
visit. Fireside does routine inspections 2-3 times per year. You will be contacted in
writing before this occurs.
What happens if I need to move before the end of my lease?
This is covered very thoroughly in your lease agreement. Please call your Property Manager
if you have additional questions at 408-386-5486
What do I do if I need to move out?
Make sure that you are not breaking your lease. If you are breaking your lease, that is a
whole different story. It is required that you provide a 30-day written notice and deliver
to us via mail, email, fax, or hand deliver it.
What happens if only one roommate wants to move out?
Your lease agreement spells this out very clearly. Please read your lease agreement and then
contact us 408-386-5486.
Can I sublease my home or a room within it?
You may not sublease any part of the property.
I have submitted my 30 Day Notice that I will be moving, but I need to retract my 30 Day Notice, what am I supposed to do?
We are glad that you have chosen to stay. Just like your notice to vacate, your notice to
stay needs to be in writing and sent to the office right away. The fastest approach would be
to email your retraction to your Property Manager. There is always a chance that we may
already have secured new tenants, so once you have sent your retraction, you may also want
to call to confirm its receipt.
Do I have to turn in my keys to the office when I move out?
Yes, until we receive keys we consider you to be in possession of the property. Rent charges
will stop when we receive keys. Remember to not leave anything you want as everything will
be considered trash and disposed of accordingly.
Can I use my security deposit as the last month’s rent?
No. We are sorry, but the security deposit is to cover any and all damage to the property
and any necessary cleaning or other charges and cannot be used for any other purpose.
Do I get any rent back if I move out early?
If you move out prior to your lease termination date, you are still responsible for rent. It
is our suggestion that you schedule a move-out inspection. Your lease agreement allows us to
begin showing the home during the last 30 days of your tenancy. We will advertise and show
the property those last 30 days. If we find a tenant to move in and begin to collect rent
from them, your rent obligation ceases on that date. You are reminded that you must follow
the procedures as outlined under Early Termination in your lease agreement.
When I move out why can’t I clean the carpet myself?
The property’s carpets were professionally cleaned prior to your tenancy and must again be
professionally cleaned. If you do have the carpets professionally cleaned, we will not
accept Chem Dry as an acceptable service. Also, you must provide us a receipt for the
I have given my 30 Day Notice, but I need an extra week to move out, what do I need to do?
If we have the home leased already, depending on the move in date, we probably will not be
able to accommodate your request. If we can accommodate you, we will and your rent will be
prorated at the Month-to-Month rental rate. Please call your Property Manager to discuss
this possibility. If the home is still available you must submit a written request with a
specific holdover date. Once such a request is received, you will receive notification that
the extension has been accepted or denied. You will be required to maintain the property and
all utilities during the lease holdover period.
What do I have to do to get approval for cable/satellite installation?
Call our office to request permission and at that time we will be able to tell you of any
changes in the policies regarding cable/satellite installation.
At the end of my lease, what are my options?
If you want to renew your lease, please notify us in writing that you want to renew. We will
then discuss with the owner and either approve or deny your request. Alternately, you can
simply continue to pay your rent as scheduled and go Month-to-Month.
How much will it cost me if I break my lease?
Please refer to your lease, especially the paragraphs about Default and Early Termination.
Remember that calculations will vary depending on the circumstances. You can also call your
Property Manager at 408-386-5486, and they will go through this with you.
I am getting married or a new roommate, do they have to apply?
Any additional occupants that are 18 years and older, must submit an application and
application fee to be approved. Fireside Property Management does this for your safety. We
will conduct the following checks on them – Criminal Background Check, Eviction History and
the Last 2 years Tenancy. If the results of the screening are acceptable, we can email you
the documentation that needs signed or we can schedule a time for all of you to come in and
sign the lease amendment.
How do I take someone off the lease?
Any change to your lease must be in writing. If someone has moved out, it might be to your
best interest to keep them on the lease, as they are as responsible for the rent payments as
you are. However, if they have moved out or in the process of moving out, we simply need
something in writing from both the departing tenant and the remaining tenant requesting the
change. If the remaining tenant qualifies on their own accord, we will gladly make the
change. If they don’t, the remaining tenant may have to pay a higher deposit or keep the
vacating tenant on the lease until it terminates. Fireside Property Management can email you
the paperwork or you can schedule a time to come to the office to sign the new documents.
Please contact your Property Manager at 408-386-5486 to work out the details.
How does a Lease take over work?
Fireside Property Management does not allow someone to take over your lease. Refer to your
lease agreement, specifically the paragraphs about Default and Early Termination.
When do I get my deposit back?
Per your lease agreement, your deposit will be refunded, less any charges authorized in your
lease, within 21 days of the time you vacated the property. If you fail to give proper
notice and a forwarding address, your deposit will be mailed to your rental address with
instructions to please forward.
My electronic payment didn’t go through. Am I late on rent if I pay by check?
Yes, if it is received after the 3rd day of the month.
I don’t get paid until the 10th and I’m calling to let you know it’s not my fault, do I still have to pay late fees?
Fireside Property Management charges late fees and we are sorry, but they are not be waived.
But, please communicate with us and keep us in the loop or we will have to start eviction
proceedings if we don’t hear from you.
I paid rent at 5:30 in the drop box on the 3rd, will I be charged late fees?
Your lease agreement specifies that your rent is due on the first and you have a 3 day grace
period. This is 3 days total grace period. We check the mail and the drop box the morning of
the 4th (even on weekends and holidays) and if the rent is not there, you will be charged
I’m going out of town and won’t be back until the 8th. Can I make arrangements to pay my rent upon my return?
Rent is due on the 1st and late fees are accrued for all rents
received after the 3rd day of each month. To avoid late fees, you should pay your rent
before leaving, but if you can’t, please contact us and let us know when rent will be paid
so that we know and don’t serve an eviction notice.
If the property goes into foreclosure, do I still have to pay my rent?
Yes. Per the management agreement we have with the owner, we are required to collect rents
as the agent of the owner, until the property is no longer belongs to the owners. Per the
rental agreement, the tenant is required to pay rent until the term of the lease is
fulfilled. If the lease has rolled over to a month-to-month lease or the lease expires, the
tenant can vacate after providing the required 30 days written notice.
If the property is foreclosed upon, what happens to my Security and Pet Deposits?
Per California laws, we will immediately return any and all Deposits we hold to you as soon
as it is confirmed that our Principal (the Owner) has truly been foreclosed upon.